Course curriculum

  • 1

    Getting Started: The Phone Screen and Resources

    • Conducting the Exploratory Phone Screen

    • Resources: Interview Guides and Scorecards

    • Completing the Phone Screen Talent Scorecard

  • 2

    Conducting the Performance-based Interview

    • Performance-based Interviewing Basics

    • The Work History Review

    • The Most Significant Accomplishment Question

    • The Problem-solving Question

  • 3

    Making an Objective Assessment

    • 10 Tips for Controlling Bias and Increasing Assessment Accuracy

    • Completing the Quality of Hire Talent Scorecard

Great Training Plus Great Resources

Learn how to conduct an objective performance-based interview to accurately predict on-the-job performance, team skills, cultural fit and potential.

  • Resources include scripted interview guides and talent scorecards.

  • Lessons and quizzes describe how to conduct video phone screens and onsite interviews.

  • Includes 10 tips on how to eliminate interview bias and increase objectivity.

  • Use the talent scorecards to measure and predict quality of hire.


We offer a variety of pricing options for individuals and small teams. Contact us for group pricing and for information about our live training programs.